Our reliable first-level support is available around the clock, 365 days a year.
Available weekdays between 8:00 and 17:00 (local time).
Please have either your Hennecke order number or the MACHINE-ID ready so that we can help you quickly and effectively.
Here you will find the order number or the MACHINE-ID on your machine or plant: Example type plate | Example QR-Label
Do you have a specific request or would you like further information? You’ll find the contact details for the whole spectrum of our machine and systems technology right here, as well as other areas of expertise.
Hennecke GmbH
Polyurethane Technology
Birlinghovener Straße 30
53757 Sankt Augustin
Germany
Phone +49 2241 339-0
Fax +49 2241 339 204
24h Service Hotline
+49 1806 339 200*
Technical Service Support
+49 2241 339 360**
Service Fax
+49 1806 339 201*
Please have your Hennecke order no. (following the pattern A 0100-XXXX or P000XXX) and the respective machine number ready so that we can help you quickly and effectively.
*The connection costs amount to 20 Cent per call from the German fixed network or 60 Cent per call from the German cellular network. The amount charged may vary when calling from other countries.
**The technical service support team can be reached on business days from 7 a.m. to 5 p.m. German time. Additional call charges from your telecommunications provider may be incurred.
