Performance. Solutions. For life.
We support your equipment from its first day of operation to its final production cycle. For you, that means maximum uptime, predictable costs, and a partner that solves production challenges before they arise. Our service specialists bring decades of expertise in process technology and chemistry, and are there for you with their knowledge before, during, and after your equipment purchase.
Digital services, remote support, and a global network of service technicians ensure fast response times wherever your production facilities are located. Retrofitting and modernization solutions extend equipment life, improve resource efficiency, and protect the return on your investment. Our service organization helps ensure consistent end-product quality and allows you to deliver on your brand promise.
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360°TRAINING
We prepare your team with practical, machine-specific training provided on-site or online.
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360°SPARE PARTS
OEM spare parts backed by the manufacturer’s warranty, with most items available for shipment within 24 hours.
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360°REPAIR
Fast, reliable repairs, with optional loaned components to keep your production running without interruption.
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360°SMART
All our digital services combined in one platform. Data analytics, remote access, and automated workflows complement our on-site service offering. The ticket system and webshop operate on the basis of a secure digital infrastructure.
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360°PREVENTIVE
Customized inspection plans and comprehensive service agreements at transparent fixed costs.
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360°RETROFIT
Innovative upgrades for improved performance, greater efficiency, and a longer service life.
Our TECHCENTER
At our TECHCENTER in Sankt Augustin, we work together with customers to develop their specific polyurethane applications – from initial feasibility studies to the delivery of a fully operational production system. Our multidisciplinary team of process engineers and chemists works alongside external raw material suppliers and tooling manufacturers on an area of 1,000 m² of state-of-the-art polyurethane processing technology.
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Production-Like Conditions
We test new materials and processes under real operating conditions, without disrupting your ongoing production.
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Development Partnership
We develop solutions tailored to your challenges: from the initial requirements analysis to series production.
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Planning Security
Technology demonstrations on actual production equipment provide the assurance you need before you make an investment.
Contact our 360°SERVICE experts
Do you have further questions about our products and services? Do you require information about a current order or repair, or would you like to request an non-binding quotation? Using the contact form you can quickly and simply reach the right service specialist within our global organization.
Contact Service-Support
Our reliable first-level support is available around the clock, 365 days a year. Local service support in the language of the local Hennecke company is available on weekdays between 8:00 AM and 4:00 PM (local time).
Global
+49 2241 339 360
Please have either your Hennecke order number or the MACHINE-ID ready so that we can help you quickly and effectively.
EMEA
Germany
Hennecke GmbH (Sankt Augustin)
+49 2241 339 555
Italy
Hennecke-OMS S.p.A. (Verano Brianza)
+39 0362 983 262
Americas
USA
Hennecke Inc. Polyurethane Technology (Pittsburgh):
+1 724 271 3659
Mexico
Hennecke México S. de R. L. de C. V. (Querétaro):
+52 442 220 1769
APAC
China
Hennecke Machinery (Shanghai) Ltd. (Shanghai)
+86 21 6489 7063
Japan
Hennecke Machinery Japan K.K. (Tokyo)
+81 (03) 6853-6710
Korea
Hennecke Korea Ltd. (Seoul)
+82 2 790 9470
India
Hennecke Asia Pte Ltd
+91 40 4433 4466