360°SERVICE.
Improved performance.
Improved safety.

We analyze, optimize, and advise – before problems arise, rather than after they occur. Preventive measures, digital process monitoring, and expert service consulting help keep your production running and give you a lasting competitive advantage.

With decades of experience in process engineering and chemistry,  we make in-depth knowledge available to our customers before, during, and after the purchase of their equipment.

With service technicians in various locations and a worldwide support network, we provide fast response times and dependable service, no matter where your production facilities are located.

We prepare your team to operate your equipment safely and efficiently through practical, effective training tailored to your production environment. Our dedicated training center offers seminars and courses covering process engineering, control technology, and quality assurance – both on-site and online. The result: fewer operational errors, lower maintenance costs, and operators who can work safely and independently from the get-go.

OEM spare parts backed by the manufacturer’s warranty protect your production from unexpected downtime. A large proportion of our range ships within 24 hours. Availability and pricing are accessible at any time via the integrated webshop in the 360°SMART Service Portal. System-specific spare parts packages containing the appropriate wear components help ensure reliable long-term machine operation.

We extend the service life of your equipment in a cost-effective manner without compromising performance. Every repair begins with an individual cost–benefit analysis. Preventive measures and targeted operator training further reduce the risk of unplanned downtime. In addition, our repair service includes a broad range of components available on loan to help keep your production running while repairs are being completed.

The 360°SMART Service Portal brings all our digital services together in one platform. Service requests are processed quickly and transparently. The integrated webshop displays 2D and 3D views of spare parts, together with availability and pricing. Current machine documentation – including documentation for older systems – is easily accessible. Personalized news keeps you informed about updates, retrofitting solutions, and training opportunities. Registration and use are completely free of charge.

We optimize your production through transparent fixed-cost service programs while minimizing operational risks. Customized inspection plans include monitoring of all critical parameters, maintenance and cleaning services, and targeted machine adjustments. Comprehensive service agreements provide planning security through predictable costs. The benefits for you include: extended equipment life, reduced workload for operating personnel, and planned maintenance shutdowns instead of unexpected failures.

We upgrade your equipment with patented innovations quickly, easily, and with an attractive price–performance ratio. Our retrofitting solutions improve machine performance, increase resource efficiency, and extend equipment life. The portfolio is continually being expanded with additional upgrades designed to maximize efficiency and customer value. This is more than just a replacement; it’s an innovative upgrade.

Using OEM spare parts, replacing obsolete components, and implementing 360°RETROFIT solutions, we actively extend the service life of your equipment while improving raw material efficiency.

We are continuously developing solutions that reduce energy consumption and raw material usage, enabling more environmentally responsible and more economical production.

Remote commissioning, online training, and our global service network ensure efficient workflows and rapid response times, no matter where your production facilities are located.