• Qualified support, remote service and process monitoring

360°CONNECT

Qualified support, remote service and process monitoring

With 360°CONNECT, the expertise of our technical service support specialists is available to our customers worldwide, directly and without time-consuming travels. Thanks to modern digital infrastructure, our qualified and extensive support services are only a few clicks away. Based on a constantly secured data connection, we offer you, for example, various tools for production or process monitoring. This also includes targeted isolation of possible problems or faults in the production process. With the browser-based 360°SERVICE customer portal, Hennecke customers also benefit from a well-developed ticket management system and can access the current version of the machine or plant documentation at any time. Of course our first-level support is also available by telephone around the clock.


24h hotline +49 1806 339 200*
Technical Service Support +49 2241 339 360**
Service-Fax +49 1806 339 201*
E-mail service[at]hennecke[dot]com

In case of an emergency our First Level Support is available outside the regular business hours from Monday to Friday from 5 p.m. to 10 p.m. and on Saturdays from 7 a.m. to 10 p.m. German time. For this, a ticket is generated in the framework of the hotline request and forwarded to the responsible contact partner. *Please have your Hennecke order no. (following the pattern A 0100-XXXX or P000XXX) and the respective machine number ready so that we can help you quickly and effectively.

* The connection costs amount to 20 cents per call from the German fixed network or 60 cents per call from the German mobile network. Calls from other countries may have higher connection charges.

** The technical service support team can be reached on business days from 7 a.m. to 5 p.m. German time. Additional call charges from your telecommunications provider may be incurred.

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You write to: info[at]henneckeasia[dot]com