• One global team, one objective: maintain customer satisfaction even during the COVID-19 crisis

Mastering the 'new normal' together:

full commitment for optimal customer support worldwide

July 2020

The global Corona pandemic continues to pose immense challenges to us and our customers. Although the number of cases particularly in Europe and Asia has been considerably contained, large parts of the world population are still living with large-scale restrictions. As a global company, the Hennecke GROUP must be hypervigilant of developments in the pandemic. Meeting on a weekly basis, a group-wide crisis management team therefore continues to focus its efforts on maintaining production and delivery channels and all other processes. Naturally, the health of our employees, customers and suppliers remains our top priority in the framework of the measures we have taken. We are especially pleased that the efforts we have made in conjunction with the applicable regulatory requirements have gradually led to a relaxation in restrictions at almost all our sites worldwide. Currently, our subsidiaries in Germany, Italy, the US and China are no longer affected by a lockdown and most members of staff have been able to return from working at home. We are constantly monitoring the protective measures at all sites and adjusting these to the respective regional circumstances as necessary.

Current measures and key steps for containing COVID-19 (plan for easing restrictions) at the Pittsburg site in the US:

  • Face coverings must be worn on the entire company site
  • Masks and disinfectant are available for employees and visitors
  • Screening protocol for employees and visitors including measuring temperature and completing questionnaire
  • Remote working continues for part of the workforce
  • Step-by-step return to normal travel guidelines (management authorization required in advance)
  • Some customer visits to the site are permitted again (management authorization required in advance)
  • Huddle rooms and communal facilities remain closed
  • Use of conference rooms is limited to a minimal number of people for brief meetings only
  • Canteen has reopened, number of persons is strictly limited, with maximum possible distancing

Hennecke GROUP continues to assist you!

One global team, one objective: maintain customer satisfaction even during the COVID-19 crisis

 

April 2020

Dear Hennecke GROUP customers,

You are most certainly following the latest developments in the spread of the coronavirus (SARS-CoV-2) all over the world and it is likely that your company is already directly or indirectly affected. It can be assumed that the number of infection cases will continue to rise. The measures introduced by government authorities in many nations to prevent a further spread of the virus also have an effect on the global supply chain. It is all the more important for us to inform our customers, partners and suppliers as soon and as best as possible about the current status of the Hennecke GROUP and the impact of the situation - for example concerning potential supply constraints. All global companies of the Hennecke GROUP are currently coordinating with one another via a taskforce.

Pursuant to the "Stay at Home Order" in force in Pennsylvania until April 30th, our facility in Pittsburgh is currently operating at a reduced capacity with many team members working for you from home. In this context, we ask for your understanding should our business relations be affected by these measures. Our global management team is currently concentrating on maintaining production and delivery routes and all other processes as far as possible and ensuring continued supply. We are trying to counteract the situation with targeted action. Please contact our specialists at any time if you have any questions about the effects of the COVID-19 crisis on the Hennecke GROUP:
 

Your contact