FOAMWARE Complete Care: More security, less effort—with clearly calculable costs
Always up to date
FOAMWARE Slabstock is one of the leading control solutions for continuous slabstock foam production from a technological standpoint. To ensure this performance is maintained long term, regular maintenance, updates, and professional support are essential. For this purpose, Hennecke has developed the modular FOAMWARE Complete Care service package.
The contract model is consistently tailored to the requirements of slabstock foam producers and offers maximum operational reliability, long-term system maintenance, and technical currency with clearly calculable costs. Unpredictable update cycles, spontaneous service interventions, or individually commissioned measures are a thing of the past with Complete Care. Everything is transparently defined – both in scope and cost.
Scope of services at a glance
- Annual software updates: Regular updates to the latest FOAMWARE version with functional enhancements, security-related adjustments, and technical optimizations – including all new features and, if applicable, hardware adjustments.
- Security and documentation updates: Continuous adaptation to current IT standards and regulatory requirements, as well as updates to system documentation.
- Priority technical support: Included hourly support quota providing direct access to Hennecke experts for malfunctions, operational questions, or optimization requests.
- Practical online training: Training sessions precisely tailored to the individual customer configuration and deliverable flexibly from anywhere.
- Scheduled hardware refresh: Depending on contract duration, regular replacement of key system components. For example, complete hardware replacement after five years to ensure state-of-the-art technology.
Customer benefits at a glance
- Maximum planning reliability: Transparent contract structure provides operational security and simplifies internal budget planning.
- Economically attractive: Strong price-performance ratio considering avoided effort, risks, and potential downtime costs.
- Maximum operational reliability: Continuous system maintenance and technical currency for trouble-free production.
- Part of the 360° SERVICE: Partnership-based, holistic approach instead of reactive individual measures
Optional extensions
- Availability PLUS: Additional security in the event of a fault through rapid provision of a preconfigured replacement PC.
- Third-party interface: Optionally, the third-party interface can be included in Complete Care, covering the often complex integration into higher-level production systems such as ERP or MES within the service contract.
