• Qualified support, remote service and process monitoring

360°CONNECT

Qualified support, remote service and process monitoring

With 360°CONNECT, the expertise of our technical service support specialists is available to our customers worldwide, directly and without time-consuming travels. Thanks to modern digital infrastructure, our qualified and extensive support services are only a few clicks away. Based on a constantly secured data connection, we offer you, for example, various tools for production or process monitoring. This also includes targeted isolation of possible problems or faults in the production process. With the browser-based 360°SERVICE customer portal, Hennecke customers also benefit from a well-developed ticket management system and can access the current version of the machine or plant documentation at any time. Of course our first-level support is also available by telephone around the clock.

 

24h Service Hotline +49 1806 339 200*
Technical Service Support +1 888-436-4623 (Toll free)
Service and Parts +1 724 271 3659
Service Fax +1 724 271 3680
Email service[at]us.hennecke[dot]com

Please have your Hennecke order no. (following the pattern A 0100-XXXX or P000XXX) and the respective machine number ready so that we can help you quickly and effectively.

* The connection costs amount to 20 Cent per call from the German fixed network or 60 Cent per call from the German cellular network. The amount charged may vary when calling from other countries.

Contact one of our experts

Customer service (Hennecke, Inc.)

Contact Form

The fields designated with (*) are mandatory fields. We require this information in order to be able to reply to you.

You write to: service[at]us.hennecke[dot]com