• Qualified support, remote service and process monitoring

360°CONNECT

Qualified support, remote service and process monitoring

With 360°CONNECT, the expertise of our technical service support specialists is available to our customers worldwide, directly and without time-consuming travels. Thanks to modern digital infrastructure, our qualified and extensive support services are only a few clicks away. We offer various tools for production or process monitoring based on a constantly secured data connection. Our support services also include targeted isolation of possible problems or faults in the production process. Online diagnostics of alarm codes and PLC program states allow you to save on on-site visit expenses.

All Hennecke customers can directly open a service ticket within our internet-based 360°SERVICE customer portal and can access the current version of the machine or plant documentation at any time. Of course our first-level support is also available by telephone around the clock.

Global service telephone numbers

Local service support

Service support in the language of the local Hennecke GROUP company is available on weekdays between 8:00 and 17:00 (local time).

+1 724 271 3659

Global first-level support

Our reliable first-level support is available around the clock, 365 days a year.

+49 2241 339 360

Please have either your Hennecke order number or the MACHINE-ID ready so that we can help you quickly and effectively

Here you will find the order number or the MACHINE-ID on your machine or plant: Example type plate | Example QR-Label
 

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Customer service (Hennecke, Inc.)

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