• Spare parts competence from a single source

360°SPARE PART SERVICE

Spare parts competence from a single source

An effective way of preventing costly production losses right from the start is to use original spare parts with the manufacturer's warranty. Save yourself the search for alternative spare parts suppliers - our 360° SPARE PART SERVICE is not only attractive because of reliable availability and fast delivery, but also because of its favorable price-performance ratio.

  • Enjoy speedy service - many of our parts are on the way to you within 24 hours and can be traced online via e-tracking
  • Opt for customized spare parts packages of different sizes
  • Benefit from our advice – we’ll help you select the right spare part according to your needs

 

24h hotline +49 1806 339 200*
Technical Service Support +1 888-436-4623 (Toll free)
Service and Parts +1 724 271 3659
Service Fax +1 724 271 3680
E-mail service[at]us.hennecke[dot]com

In case of an emergency our First Level Support is available outside the regular business hours from Monday to Friday from 5 p.m. to 10 p.m. and on Saturdays from 7 a.m. to 10 p.m. German time. For this, a ticket is generated in the framework of the hotline request and forwarded to the responsible contact partner. *Please have your Hennecke order no. (following the pattern A 0100-XXXX or P000XXX) and the respective machine number ready so that we can help you quickly and effectively.

* The connection costs amount to 20 cents per call from the German fixed network or 60 cents per call from the German mobile network. Calls from other countries may have higher connection charges.

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Customer service (Hennecke, Inc.)

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You write to: service[at]us.hennecke[dot]com